Every Bloomfield Botanicals product is made by hand in small batches in Bath. Our syrups, oxymels, tinctures, cordials and vinegars are food products, so we can’t accept returns once an item has been opened.

Damaged, faulty or incorrect items
If your order arrives damaged, leaking, or isn’t what you ordered, please contact us within 7 days of delivery at bloomfieldbotanicals@gmail.com, with your order number and a photo of the item and packaging. We’ll send a replacement or give you a full refund, including postage. You won’t need to send the item back unless we ask you to.

Unopened items
Because our products are perishable, they are not covered by the standard 14-day cancellation right. If you’ve changed your mind, get in touch within 7 days of delivery and we’ll do our best to help. Any return must be unopened and in its original condition, and return postage is paid by you.

Refunds
Approved refunds go back to your original payment method within 5 working days at  bloomfieldbotanicals@gmail.com We’ll email you when your refund has been processed.

Market purchases
For anything bought at one of our market stalls, please email us or speak to us at the next market.

Your statutory rights
This policy does not affect your legal rights under UK consumer law.

Contact
Bloomfield Botanicals,  bloomfieldbotanicals@gmail.com